Payments & Cancellations

When you book a reservation for a Product through the Website, Bali Om Tours collects your payment information and processes your payment as described below under “Payment Processing”. Bali Om Tours accepts the following credit cards: Mastercard & Visa. There is no charge or service fee for processing credit or debit card payments on the website. Full payment by credit or debit card is required to make a reservation. Payment will be listed as Bali Om Tours on the credit or debit card statement.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

If you wish to cancel a reservation made via the Website, please refer to our standard cancellation policy below. When canceling a booking, you will be notified via email, telephone or by text message of the total refund amount you will receive, if any.

The standard cancellation policy for Bali Om Tours is:

  1. a 50% refund (minus payment processing fees) for cancellations made at least 48 hours in advance of the start date of the experience.

  2. Cancellations made within 48 hours of the start date of the experience will receive no refund.

* Please note that there is no refund issued for bad weather once the tour has started. However, if the weather is so bad that the tour cant start then we will work to reschedule the tour for you.

The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Bali Om and Bali Om Tours-affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees. Please note for bookings made in Brazil, the tax IOF (Tax Upon Financial Operations, 6.38%) is not included in the final booking value and will be charged to the credit or debit card used to make the purchase.

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